I would like to take this opportunity to thank you and all your team who have been involved in our surgery's switch to your WaveSense JAZZ™ meter. From the outset we received excellent education and support for myself and my nurse colleagues before, during and after this process.

Once the switchover had been agreed I was astounded how quickly and efficiently the process was managed. Searches were made and letters sent out to patients with training dates without delay.

The training days were well received by patients and a great number have fed back to me how much they learnt on those days. Also patients that I have seen in clinic have commented on how they like their new meter!

This is a thank you to you and the team at AgaMatrix. We just wanted to say how delighted we were with the company coming in and changing our patients onto the WaveSense machines.

We set up an additional email address that allow patiAs you are aware the test machines we were using were going to be discontinued and the test strips were also costly so as well as saving the NHS and practice money it was also vital these patients were changed before their current test strips were discontinued.

We are a busy practice so for us to arrange for the patients to be changed is very time consuming so it was a relief that AgaMatrix were able to take all the stress off our hands.

It was great that your clinical pharmacist was able to come in and perform a search and print the letters for us to post. We then set up clinic dates with yourself to give out the new machines and train the patients. We were able to set the clinic dates the same days as the diabetic eye screening so it was easy for the patients to be available.

It was great for us to have training on the device so any patients that were not able to make the clinics we were able to train them ourselves.

It was valuable to us that you were able to attend the clinics and carry out the training so as not to use up nurses time or one of the dispensers. Your knowledge on the product was very valuable so we were much more confident you training the patients than us.

I would happily recommend you to any other surgery wishing to do the same.

Thank you again.

I would like to thank you for all your hard work on this project, you have been an absolute delight to work with.

The service offered was a great way to connect with our patients and a rare opportunity to offer a new free piece of equipment + training.

You representative came into our practice and immediately got to work; setting up & running all searches to identify the patients who would be eligible to receive a new Jazz meter & training. Your representative put together an invite letter for patients and set up a mail merge to run from the searches. These were quickly sent out and the response was fantastic.

Your representative came along and did a full day of back to back training sessions all on a Friday. We received great feedback from our patients, who enjoyed meeting up with other patients and who felt the training was clear, interesting and most of all they felt confident in using their JAZZ meters when at home.

Following such a successful day we decided to send another invite out to those patient who were unable to make the first training session. A couple of days before the 2nd training day your representative came into the practice and telephone all patients on the list to see if she could persuade them to come in. Your representative did manage to get a few more booked, but for those that were unable to attend, she picked up lots of useful info such as correct contact numbers; patients who are now housebound or in care homes etc. This was a bonus.

Once the patient had been trained a Pharmacist then came to the practice and made the switches on the medication for each patient. Finally for patients who did not wish to participate in a group setting, your representative very kindly agreed to come into the practice and meet with patients on a one to one basis.

It has been a huge success and I would certainly not hesitate in inviting your representative back into the practice. Your representative is very personable, sunny & bright and certainly made our patients feel very welcome. Your representative is extremely knowledgeable, worked very hard and overall I felt the service she provided was outstanding.

I would like to thank you on behalf of the GP's, Nurses and Diabetic patients registered at our surgery for the enthusiasm and commitment you have given.

As I'm sure you are aware, we have numerous 'Rep's' telling us what savings we can make, but we have all been totally blown away on the approach and investment you and your company have made in ensuring that our patients have been switched to an appropriate meter/testing strips.

The feedback from patients has been excellent which is not only a reflection on your professionalism and passion, but also ensures that the reputation of the practice is sustained.

Once again, a sincere thank you; you (and your support colleagues) are a credit to your company.